Check the common questions before entering a giveaway. If your question is about a specific order, payment, ticket number, postal entry, or support request, use My Account support so the admin team can check the right record.
FAQ
Answers to common questions about entries, tickets, checkout, postal entries, instant wins, and draw results.
Quick answers before you enter
Check common questions about tickets, free postal entries, checkout, instant wins, and draw results before taking part.
4
Published Questions
1How do I enter a competition?
Open the competition page, answer the skill question if one is shown, choose your ticket quantity or ticket numbers, and complete checkout.
2Can I enter by post?
Where the free postal route is enabled, the competition page will show the postal entry instructions and the details that must be included with your entry.
3When will I receive my ticket numbers?
Ticket numbers are confirmed after payment has completed. You can view confirmed entries in your account and order confirmation.
4How are winners selected?
Winners are selected from eligible confirmed paid and approved postal entries using the draw process configured for the competition.
Still need help? Contact the support team or use My Account support if your question is about a specific order, ticket, or payment.